Valley Medical Center is one of many healthcare systems and pharmacies that continue to be impacted by a vendor network disruption. We have regained the ability to process prescriptions at our pharmacy locations with a few exceptions. We continue to have limited ability to process copay assistance cards. Thank you for your patience as we continue to work to help as many people as we can until the issue is resolved.

Due to high levels of seasonal illness in our community, we strongly recommend wearing a mask in our hospital and clinics. See our patient visitor policy.

Wait Times

Get estimated wait times for Urgent Care.

In a critical or life-threatening medical emergency, don't drive, call 9-1-1.
Urgent Care is not staffed to manage critical life-threatening medical emergencies.

ALERT: High Numbers of Patients

Valley Medical Center is experiencing higher than usual numbers of patients at our hospital and clinics due to respiratory illnesses. This is causing longer wait times in our Emergency Department and Urgent Cares. Our goal is to keep you as healthy as possible and share information about what to do if illness should strike and when to seek medical attention.

Call 9-1-1 if you suspect you or a loved one are experiencing a life-threatening emergency. This can include severe difficulty breathing, severe abdominal pain, or suspected heart attack, stroke, seizure or drug overdose.

For information about telehealth and Urgent Care wait times, see below on this page. NOTE: "Get in Line" feature may not be available during high-demand times.

You can also use our interactive symptom checker to evaluate whether your symptoms can be taken care of at home or need medical attention.

Thank you for your patience as we work hard to get everyone the care they need.

Urgent Care Telehealth Video Visit

Urgent Care telehealth video visit are available on-demand for many non-emergency medical concerns through your MyChart account (computer or app version). From your MyChart account, go to the Visits icon and select the Video Visit option from the dropdown menu. Telehealth visits are currently only available for patients who are 18 years or older in Washington state. Urgent Care Video Visit hours are Mon – Fri, 8 AM - 8 PM; Sat/Sun, 8 AM - 4 PM.​ Telehealth appointments for urgent care are billed the same as in-clinic patient appointments. To learn more about how a telehealth video visit works, click here.

Schedule an Urgent Care Telehealth Visit


Wait Times FYI

How Are Wait Times Calculated?

The posted wait time to see an urgent care provider is approximate and may vary. New patients arrive frequently and impact wait times depending on severity of illness or injury.

Special Hours of Operation & Closures

Closed Thanksgiving Day and Christmas Day.

Having trouble getting in line?

During occasional busy scheduling times, users who are attempting to schedule an appointment may get a message that scheduling is unavailable. We apologize for any inconvenience and suggest that you try again later.

What about wait times for the Emergency Department?

With the extremely high variability of patient volumes in the Emergency Department, we don't currently offer projected wait times for that service. Learn more about the ED and what to expect.

Know Where to Go

When things are happening quickly, it can be difficult to know where to go. Here's a guide to help you decide:

Call 911 if you have these conditions:

Stroke: Sudden dizziness, numbness or paralysis, difficulty seeing or speaking, or loss of consciousness

Severe abdominal pain


Heart Attack: Chest pain with pressure sensation or pain radiating into jaw, teeth, shoulder or back; or palpitations with dizziness; or shortness of breath, sweating and/or nausea or vomiting


Know Where to Go: If this is a medical emergency, please call 911 or go to the closest emergency room. 

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